Guarantee, Refunds & Exchanges
COVID-19 RETURNS POLICY, June 1, 2020
- Helmets, apparel, and footwear are final sale
- Any other returns must be made within 30 days of purchasing the item.
- Products returned will be quarantined for 24 hours.
- Returns must be shipped back within 30 days of receiving in brand new condition, with tags to:
Bridle Path Tack Shop
1344B Highway 37 North,
Corbyville, Ontario, K0K1V0
- All clearance items are final sale
- Return shipping is to be paid by the customer
Total customer satisfaction is our mission. If for any reason you are not completely satisfied with your order, return your merchandise in its original condition within 30 days, for a no-hassle complete refund, credit or exchange - you decide.
Refunds and Exchanges
We are happy to make exchanges and refunds provided that the equipment has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit - you decide.
Please mail the item back to us by insured ground mail or return courier. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept “freight collect” returns. Shipping charges are not refundable. We require a note with your name, telephone number and a brief explanation for our records, as well as the sales invoice.
The following items cannot be accepted for exchange or refund.
- Personalized or custom ordered items
- Books and videos
- Supplements and oral remedies
- Returned saddles will not be fully refunded if marked in any manner.
- Clearance items
- Special orders
- Any apparel that has been worn and/or the tags have been taken off.
- Please feel free to call or email us if you have any questions or concerns.
Web Site Assistance
For assistance with or problems using our Web site, please email us at firstname.lastname@example.org.
For information about our products, or to answer any of your questions regarding our products. you can contact us by email: email@example.com.
From Canada and the U.S.A., you can call us at 613-477-1515 for product information. Our customer service representatives are available by phone Monday to Friday, 9:30 am to 5:30pm, and Saturdays, 9:30am to 5:30pm Eastern Standard Time. Sunday closed.
Although great care is taken in the production of this site, typographical, illustrative or pricing errors may occur. We reserve the right to correct any errors.
Thank you for giving Bridle Path Tack Shop the opportunity to serve you.