Guarantee, Refunds & Exchanges

Total customer satisfaction is our mission. If for any reason you are not completely satisfied with your order, return your merchandise in its original condition within 30 days, for a no-hassle complete refund, credit or exchange - you decide.

Refunds and Exchanges

We are happy to make exchanges and refunds provided that the equipment has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit - you decide.

Please mail the item back to us by insured ground mail or return courier. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept “freight collect” returns. Shipping charges are not refundable. We require a note with your name, telephone number and a brief explanation for our records, as well as the sales invoice.

The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:

  • Personalized or custom ordered items
  • Books and videos
  • Supplements and oral remedies
  • Returned saddles will not be fully refunded if marked in any manner.
  • Please feel free to call or email us if you have any questions or concerns.

Web Site Assistance

For assistance with or problems using our Web site, please email us at

Product Information

For information about our products, or to answer any of your questions regarding our products. you can contact us by email:

From Canada and the U.S.A., you can call us at 613-477-1515 for product information. Our customer service representatives are available by phone Monday to Friday, 9:30 am to 5:30pm, and Saturdays, 9:30am to 5:30pm Eastern Standard Time.

Although great care is taken in the production of this site, typographical, illustrative or pricing errors may occur. We reserve the right to correct any errors.

Thank you for giving Bridle Path Tack Shop the opportunity to serve you.